Zhipinhui After-Sales Policy:

*After-Sales Hotline: +864008166687

1. Our company has assembled a team of experienced field engineers and senior technicians to promptly respond

to any equipment issues and provide after-sales maintenance.

2. Within China, within one week of new product delivery, our after-sales technical staff will install the equipment and

provide after-sales training at the customer's location, using the contact information and address provided by the  customer.

3. All complaints related to product quality will be responded to within one hour. Within 3-5 hours within the province,

and within 24-48 hours outside the province, we will arrive at the customer's site,

determine the appropriate action based on the complaint, and provide after-sales repairs. (Domestic)

4. For international travel, our company can also arrange for an after-sales engineer to visit you for installation and

commissioning. Please discuss any travel and catering issues in advance.

We also provide video installation guides for you to choose from, providing you with a comprehensive and multi-faceted solution.

5. Any material costs related to product quality during the warranty period will be borne by our company.

6. During the warranty period, we will provide free repairs due to improper use or environmental factors.

The materials and accessories used for repairs will be charged at cost only.